Posts Tagged ‘employees’

All in a day’s — or night’s — work

On the shortest day of the year, the sun sets early, but you still need water. We’ll be there.

By Kristi Delynko

Dec. 21 is the winter solstice, the shortest day — and longest night — of the year in the Northern Hemisphere. And while many of us use an early sunset as an excuse to curl up on the couch with a good book or movie, some Denver Water employees will be hard at work — no matter how short the daylight hours.

Ensuring 1.4 million people receive high-quality drinking water is a 24/7 operation. Here’s a glimpse at what some of our employees will be doing long after the sun sets.

Emergency services conducts night work to repair a leak

A customer calls the emergency services dispatcher to report water bubbling up in the middle of a busy intersection. Even in the dark, members of the Emergency Services team are Denver Water’s first responders. They handle anything from shutting off water so crews can repair pipe breaks, to supporting Denver firefighters during multi-alarm blazes, to assisting customers with water quality complaints.

 

Daniel Ruvalcaba, senior utility technician, works on repairing an underground leak

Water mains burst when they want to, and usually at inopportune times, like when it’s dark and chilly. After Emergency Services responds to a call, a Water Distribution crew — including senior utility technician Daniel Ruvalcaba — fix the problem so customers can have water service restored as soon as possible.

 

Water treatment plant supervisor David Brancio

Long after many of us have gone to bed, staff at our four water treatment plants are hard at work. They gear up overnight when water use is low, to ensure the plants can meet customers’ needs during the day, when demand is higher. Our three drinking water plants and recycling plant are staffed around-the-clock by operators and maintenance personnel like water treatment plant supervisor David Brancio, who monitor the treatment processes and run lab tests to ensure the water we deliver (sometimes at the rate of 350,000 gallons a minute) meets all the federal and state regulations, and even tighter Denver Water standards.

 

Distribution operator Albert Geist monitors our complex water system

Coffee percolates and the dark room glows from monitors that cover entire walls in Systems Operations (also known as Load Control). Distribution operators like Albert Geist work 24 hours a day, seven days a week, scanning various computer screens to make sure our 30 treated water reservoirs, more than 3,000 miles of pipe, 160 pressure zones and 22 pump stations are ready for the morning load as our customers wake and prepare for their day. With a water system as large and complex as ours, pumps, facilities, even entire pipelines occasionally go down for service, maintenance or repair. Operators must constantly respond to alarms that signal potential real-time problems with everything from equipment and instrumentation to water quality and pressure.

We provide customers an average of 64 billion gallons of high-quality drinking water and 2 billion gallons of treated recycled water every year. No small task, but it’s all in a day’s — or night’s — work at Denver Water.

New kids on the block — on tour!

I joined my fellow newbies to get a first-hand look at Denver Water’s collection system.

By Kristi Delynko

Employees board a pontoon boat and head out across Dillon Reservoir to see operations from the water.

Employees board a pontoon boat and head out across Dillon Reservoir to see operations from the water.

Did you know the town of Dillon used to be located right underneath where Dillon Reservoir is today? Or that Williams Fork Dam’s hydroelectric plant generates enough electricity to help power the remote mountain communities that surround the reservoir?

These are just a few of the fun facts I learned last week on a tour of Dillon and Williams Fork reservoirs. Not everyone gets to see the inside of a hydroelectric plant, or go behind the scenes at a reservoir, but as a newbie at Denver Water, I was able to join 41 other employees to get a special look inside Denver Water’s operations.

Denver Water offers training programs and tours to help employees through the onboarding process. And let me tell you, what we do at Denver Water is complex, making the learning curve pretty steep.

“It’s important for employees to see the entire system to understand the role each of them plays in delivering safe, quality drinking water,” said Arleen Hernandez, learning and organizational development coordinator.

My colleagues and I piled onto a tour bus and traveled into the mountains to get a first-hand look at Denver Water’s collection system. Along the way, Dave Bennett, environmental scientist, explained Denver Water’s intricate water collection system and a history that dates back to the mid-1800s.

We discovered how that history continues to influence the business conducted at Denver Water today. “Learning about water rights was particularly interesting,” said finance analyst Emmanuel Lubuye, one of my fellow tour attendees. “Seeing how the actions of earlier pioneers at Denver Water laid the foundation for acquiring water rights early on was fascinating.”

Hydro Operator Rick Geise shares the importance of Dillon Reservoir to our water supply and the vital partnerships Denver Water maintains in the community.

Hydro Operator Rick Geise shares the importance of Dillon Reservoir to our water supply and the vital partnerships Denver Water maintains in the community.

We traveled up winding mountain roads, and with our heads spinning with facts and figures, finally arrived at Dillon Reservoir for a perfectly timed pontoon boat ride. John Blackwell, hydro supervisor; Nathan Hurlbut, utility senior technician; Tim Holinka, source of supply manager; and Rick Geise and Andrew Stetler, hydro operators, took us out onto the reservoir. We peppered them with questions about the day-to-day responsibilities of a hydro operator and learned more about the history of the reservoir.

So what about moving an entire town? Yes, Denver Water actually moved the town of Dillon to build the reservoir, including the local cemetery. There weren’t many questions about the logistics of moving a cemetery — most of us choosing to leave the details to our imaginations — but we did learn a lot about the partnerships between Denver Water and the surrounding community, particularly the cooperation with the Dillon and Frisco marinas and the fishing and water sport industries.

“It was interesting to hear how hard Denver Water works to balance diverse needs, from getting water levels up for the marina to providing free water for snow-making to the ski resorts and getting it back later as snow melt,” said Kate Legg, records and document manager.

We continued to hear the theme of partnership throughout the tour as we headed up to Williams Fork Reservoir, which offers free camping, gold medal fishing, big game hunting and other recreational activities. We met Ryan Rayfield, hydro supervisor at the dam, who shared the challenges of living and working in a remote area, as well as what the three hydro operators do at Williams Fork 24 hours a day, seven days a week.

“We have a responsibility to take care of the dam and keep the hydroelectric plant running, but we also work hard to engage with the community recreating at the reservoir. It’s important we are good neighbors,” said Rayfield.

Not only does Williams Fork play an important role in recreation, water storage and flow management for Denver Water, it also houses Denver Water’s second highest producing hydroelectric plant, which we toured. Equipped with two generators that can produce an output of 3,700 kilowatts per hour, the hydroelectric plant generates enough power to run the Williams Fork systems, the residences on-site as well as providing power to many of the surrounding mountain communities.

Employees gather in front of the Williams Fork dam after touring the hydroelectric plant.

Employees gather in front of the Williams Fork dam after touring the hydroelectric plant.

“It’s not every day you get to see how water generates electricity,” said my co-worker Julia Keedy, raw water planning engineer.

Keedy’s job at Denver Water involves simulating river and reservoir operations, including Dillon and Williams Fork reservoirs. “Since I am a visual person, it was helpful to see the areas around both reservoirs and to learn about their operational constraints from the actual operators,” she said.

The tour also helped Kate Taft, sustainability program manager, better understand how her job fits into the Denver Water mission, as well as increasing her passion for conservation. “I have always been a strict conservationist when it comes to water, but now I am even more conscious of the water coming out of my faucet, knowing all the work it takes to get it from the mountains to my glass.”

Of course, getting to know other employees in the organization is one of the advantages of taking part in trainings, and it was great to meet other employees throughout the organization and learn more about how all of our jobs add vital pieces to the Denver Water puzzle.

%d bloggers like this: